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First, review the questions below. And then if they don't help, you can submit a Support Ticket to us.Category: Text Messaging| # | Question |
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| 1. | Why am I not getting live scoring (or other) text messages from MyFantasyLeague.com?
Answer: To try to debug possible reasons why you're not getting live scoring text messages from us, please follow the steps below.
1 ) Did you validate your cell phone number with us? Before we can start sending you text messages, we need to first make sure that you've entered the correct cell phone number into the site. Please go to the Wireless Setup page, check the checkbox to send a validation code to your cell phone, and then enter that validation code into the Wireless Setup page.
2 ) Go to your For Owners > Franchise Setup - Wireless page - make sure your cell phone number is entered correctly (in the format 123-456-7890 - do not use a "1-" prefix, and do not use anything other than dashes to delimit parts of the phone number). Also, make sure the correct cell phone carrier is selected.
3 ) Have your commissioner go to the For Commissioners > Email Log page. Is your cell phone number and carrier listed there for Sunday? If not, it means that your franchise was not set up correctly for text messages - step 1 above will help resolve this issue.
4 ) If your cell phone number and carrier is listed there, have your commissioner click on that email address, and send you a test text message via his email program. Are you able to receive that test message? If not, it means that your cell phone number and/or carrier were not set up correctly in step 1 above. Another possibility here - call your cell phone carrier, and make sure your account with them is set up to allow text messages via their "email to SMS gateway". Some cell phone carriers allow customers to block text messages, or block "email to SMS gateway" text messages, so you should double-check to make sure your account with your cell phone carrier is not set up that way.
5 ) If you are able to receive the test text message from your commissioner, what's most likely happening is your cell phone carrier is blocking (or delaying) our efforts to send you a text message - this seems to happen most frequently with SprintPCS (but it may well apply to other carriers, too). If you are using SprintPCS, and tests 1 through 3 test above are not the problem, your best bet would be to get in touch with Sprint directly, telling them that they are delaying "email to text message gateway" messages from MyFantasyLeague.com with the error message "Deferred: 452 Too many recipients received this hour", and asking if they would be able to "whitelist" the MyFantasyLeague.com domain name, to allow us to send text messages to you immediately, without a delay. We've gotten in touch with them, and they have told us that because we're not a customer reporting the problem, they cannot fix it, but if enough of their current customers voice their displeasure to them about this delay, hopefully they'll be able to change their policy, and allow these text messages through! You can contact SprintPCS at 1-800-777-4681 to speak with a representative or visit http://search.sprint.com/inquiraapp/contact.jsp
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| 2. | How do I turn off Wireless Updates?
Answer: To Turn off your Wireless Updates on Gamedays, go to the For Owners > Franchise Setup - Wireless and simply change the Cell Phone Carrier Option back to the default "Select Cell Phone Carrier". This will stop any further Text Messages from being sent.
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